Urgent Reconnection Help: Internet Essentials Account Disconnected by Mistake

Hello,

I am an Internet Essentials customer and I need urgent help getting my service reconnected. My internet was suddenly disconnected because someone apparently placed a disconnect order on my account by mistake.

My account is fully paid up to date, and all of my payments are current. I did not request this cancellation.

Could a member of the Digital Care Team please look into my account right away, reverse this disconnection, and help me get my internet turned back on?

Thank you.