Visitor
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1 Message
Urgent: Property Damage caused by Xfinity Technician - Immediate action required
what's next steps to fix these issues
the technician accessed the attic to complete the installation. Unfortunately, he broke a water pipe which resulted in the following serious issues:
- A water leak that has impacted the ceiling and walls
- Water exposure on the following:
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- furnace, HVAC
- Attic insulation
- 2nd floor carpet,
- 2nd floor restroom,
- 1st floor restroom,
- Garage,
- Damage to paint and interior finishes due to water intrusion
- Damage to the attic structure
- Water came out of the electric outlets
This damage has caused both structural and safety concerns in the property, including the risk of electrical issues and HVAC malfunction.
XfinityJosephA
Official Employee
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1.7K Messages
20 hours ago
user_1hnjxo feel free to send us a direct message when you have a moment so we can take the right actions to help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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