Visitor
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8 Messages
Urgent: Network Issue – Unable to Receive Calls (SOS Signal Only)
Dear Xfinity Customer Support,
I am writing to express my deep dissatisfaction with the service I am currently experiencing. I recently subscribed to both internet and mobile carrier plans from Xfinity; however, over the past 5 days, I have been facing a serious issue with my mobile network.
My phone is consistently showing an “SOS only” signal, and I am unable to receive or make calls. This has caused significant inconvenience, especially in urgent situations. Despite this ongoing issue, I have not received adequate support or resolution from the customer service team.
I kindly request you to expedite the resolution of this issue at the earliest possible time.
Service Address:
[Edited: "Personal Information"]
Please treat this matter as urgent and ensure prompt action.
Thank you for your attention.
Sincerely,
[Edited: "Personal Information"]
XfinityMarshante
Official Employee
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1.1K Messages
10 days ago
Hello @user_fl8qcx, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing issues with your mobile service. I completely understand how frustrating it can be when you’re unable to make or receive calls, especially when you rely on your phone to stay connected. To help narrow this down, have you had a chance to try a few quick troubleshooting steps? Sometimes toggling Airplane Mode on for about 20 seconds and then turning it off, followed by restarting the phone, can help refresh the connection. You may also want to try resetting the network settings, as that can resolve underlying connection issues. Please let me know what you’ve already tried.
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