[URGENT] Need Status on Existing Maintenance Ticket for Chronic Node Failure (Ticket Opened 11/28)

Hello,

I have a chronic, time-of-day upstream failure that has been previously documented.

The Issue: Service fails daily starting around 2:00-3:00 PM PST. During the failure, my connection shows crippling instability:

1. Upload Latency spikes to over 360ms.

2. The modem loses all channel lock, progressing from 4 Upstream Channels to 0 Channels Locked (T4 Timeout/Hard Failure).

The Validation & Escalation:

• An Xfinity technician was present during the failure on 11/28/2025 at 5:00 PM and confirmed the bad signal.

• This technician escalated the issue and opened a Maintenance Ticket for the neighborhood node/infrastructure investigation.

• The store agent today further confirmed an external problem, noting an "obstruction between the node and the city main."

Action Needed:

I need the Digital Care Team to pull up the existing maintenance ticket number (which I will provide via DM) and give me a clear update on the status, progress of the Plant/Maintenance Crew, and the current Estimated Time of Resolution (ETR) for the node repair.

Please enable the Direct Message feature so I can securely provide my account details and the existing ticket number. Thank you.