Urgent!!!! Need replacement phone this week, escalate on the worst customer service ever

Here is the summary of primary issue:

Ordered an iPhone 17 pro max with $1100 offer being an existing xfinity customer and upgraded to unlimited plan. It delivered without the phone in the box, raised police complaint and xfinity ticket.

I am yet to get a replacement phone and unable to place order in store as there is already pending order in account. I am flying to home country next week and need the phone replaced this week.

Frustration and progress on the ticket:

Its been informed us the replacement phone will be delivered in 2 days, there were no confirmation email and when asked agent told its because they placed the order.

Waited for 2 days and not received phone and again called xfinity, they assured I will get the phone. But nothing happened.

In between visited nearest store couple of times and they said they can’t help. The offer is still valid, but since I already have pending order in my account, can’t place a new one.

Noticed that I got refund on the initial tax paid and a credit balance $1150 in account.

By this time, the $1100 offer was ended. Contacted xfinity customer service via chats and call. They keep on misleading me with alternative solutions, one said the offer is ended only for new customers and still valid for existing customers and I can still avail. It was not correct when checked in store.

I was in call with xfinity agent again 2 more days, each time it’s around 2 hours and finally they force me yo buy new phone without the original offer. 

Then some customer relationship manager called and simply said that the issue will resolve in sometime and to send 9 to a number I am in call. I did and then I noticed they had send a customer satisfaction survey before and I am answering to that. What level of fraud is this from a reputed company. And she put me on hold for more than an hour and left.

Then some agent Gaurav on a chat told me Yesterday that I have $1150 credit on my account and he is placing an order which will give the same $1100 offer and I can collect the phone from the store.

I just rushed to the store after my work just to know that again a scam from xfinity.

I have faced all the types of scams in this one month from a single company which I never had in entire life time.

Now also I am in a call from last 1 hour explaining the same issue again and again. And another assurance it will resolve in 2 business days. Keeping it posted here for record and hoping for the best.