Urgent Issue with Perplexity Xfinity Rewards Code

Thank you for your response. I appreciate the guidance, but I’ve already followed all of the steps you outlined—including clearing cache, cookies, updating the app, and attempting redemption through both the website and mobile application. Unfortunately, none of these have resolved the issue, and the Perplexity Pro reward code still does not appear.

The larger concern is that this offer continues to be visibly promoted within the Xfinity Rewards app and on Perplexity’s website, suggesting that it is active and available. However, the actual inability to redeem the reward strongly suggests a disconnect between marketing and delivery, which borders on false advertising. If a reward is being presented as available, users should reasonably expect it to function as advertised.

At this point, I kindly request the following:

Direct issuance of the Perplexity Pro code as advertised,

I look forward to a timely and transparent resolution.

@user_xbgym6 

Let's take a deeper look into your account &  your rewards status and the offer, to get started send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message