Urgent: Internet Outage for Over 24 Hours – No Updates or Support Available

My internet has been down for over a day, and I have yet to receive any updates on when service will be restored. There was a power outage in my area, but power has since been fully restored, yet my Xfinity internet remains offline.

I have attempted to contact support through both phone and live chat, but I am unable to connect with a live agent. The automated system does not provide any useful updates, and I need to understand why the outage is still ongoing and when it will be resolved.

Please provide a clear update on the issue and an estimated time for resolution. This prolonged outage is highly inconvenient, and the lack of customer support access is frustrating.

I appreciate your prompt response.

I am extremely disappointed with the lack of communication and support regarding the ongoing internet outage in my area, especially I am unable to reach out to an agent.