Visitor
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1 Message
Urgent: Internet outage after tech work at [Edited]
Yesterday morning, an Xfinity technician worked on the main cable box at [Edit: "Personal Information"] (condo building). Immediately afterward, my internet at [Edit: "Personal Information"] stopped working.
The service had only been installed three days earlier and worked perfectly until that point. Since then, I’ve contacted support eight times via chat and phone. I was assured a technician would come yesterday, but my account now shows the next available appointment is not until next week.
This is a rental property and guests expect reliable internet access. The delay is unacceptable, especially since the outage was caused directly by Xfinity’s own technician.
I currently maintain five Xfinity accounts in Cape May, and I am very disappointed with how this has been handled. I am requesting immediate escalation and for a technician to be dispatched today to restore service.
Please escalate this issue to the appropriate team without further delay.
XfinityKei
Official Employee
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1.9K Messages
4 days ago
@user_un5f16 Our apologies for how this experience made you feel. Our team can certainly check into your service concerns and any sooner times. As friendly reminder we have a self-service Waitlist option where you can sign up if anything sooner opens up for appointments. Here’s that link https://www.xfinity.com/support/articles/appointment-waitlist. Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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