Urgent: Incorrect Device Charge on My Account

Dear Xfinity Support,

I am writing to urgently address an ongoing billing issue regarding a device that is no longer in my possession.

Over a year ago, I returned the cable device that is still appearing as active and being charged on my account. I was never notified that the return had not been properly processed, and I do not have this device in my possession. I need this resolved and the charge removed immediately.

I’ve been a loyal Xfinity customer for over five years and currently have both WiFi and Mobile services with you. I recently received a replacement WiFi device, which I am aware needs to be returned, and I am in the process of doing so.

I have attempted to resolve this through your chat support and phone calls, but it has been extremely difficult to reach anyone who can assist me directly. This has been incredibly frustrating and disappointing.

Please escalate this matter and correct the billing error without further delay. I’d appreciate confirmation that the charge has been removed and that my account reflects the accurate equipment status.

Thank you in advance for your prompt attention to this matter.