1 Message
URGENT I AM Charged $50 More Monthly:
I was paying $35 Monthly due to the benefit of an ACP benefit discount of $30 monthly. I was getting a 200 mbps flex plan. My ACP benefit ended. Therefore, now Xfinity tells me the only promotion available for me is for a 400 mbps which they would said has a monthly charge of $76. $76 monthly is $50 more monthly than then what I was paying. $50 more is outrageous!
google has several promotions that would work for me but xfinity is refusing to make is available to me.
on Google I saw where for 400 Mbps it would cost $55 Monthly. I am asking if you can help me please.
please call me at [Edited: "Personal Information"]
[Edited: "Personal Information"]
Laura [Edited: "Personal Information"]
XfinityOrlandoM
Official Employee
•
2K Messages
1 year ago
@user_vijagi
As a customer myself I understand the need to have a affordable bill for the services you love and need, let's get this resolved for you.
Could you please send us a direct message including your name, account holder name (if different), and the service address, Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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