URGENT: Home Security Offline - Breach of Verbal Agreement regarding Payment Plan

To Xfinity Executive Customer Relations:

I am filing a formal dispute regarding my account. Over the last four days, I have received multiple conflicting directives and broken promises from Xfinity representatives that have resulted in the loss of my home security services.

• Wednesday: A payment plan was confirmed and established by an agent.

• Thursday: I received a generic notification that the plan was "not approved." A second agent then explicitly assured me that service would not be disconnected. I have this documented.

• Friday: Xfinity breached this agreement and disconnected my service, rendering my home security system and cameras inactive.

• Friday/Saturday: Multiple agents assured me the issue was "fixed" and service would be restored.

• Sunday (Today): Service remains disconnected. Agents are now demanding "Payment in Full" to restore service and have begun disconnecting my calls when I request they honor the previous agreements.

Required Action:

1. Immediate Restoration: Restore my internet service immediately to ensure my home security system is functional.

2. Honor Agreement: Manually override the system to apply the installment plan confirmed on Wednesday.

3. Account Credit: Apply a credit to my account for the "Service Restoration Fee" and for the days my security system was offline due to Xfinity’s internal errors.

I have documented the times, dates, and names/IDs of the agents involved. If this is not resolved today, my next step is a formal complaint with the FCC and my State Attorney General’s Office regarding predatory billing practices and breach of contract.