Urgent Help Needed: Unfair Charges and False Promises

I have been a loyal customer of Xfinity for over a decade, but my recent experiences have left me incredibly frustrated and disheartened. Approximately two years ago, I relocated to Florida, after which my service charges inexplicably began to skyrocket. Worse still, I noticed recurring charges for pay-per-view content that I never purchased nor authorized.

Despite numerous calls to Xfinity support, the issue persists, and I am repeatedly blamed and coerced into setting up parental controls on my devices, as if I am somehow responsible for these unauthorized charges. After doing this repeatedly the most recent representative said "We are well aware this doesn't work with the type of service box you have. We are just required to run you through setting up parental controls to make you think it's your doing. 

Each time I contact support, I am promised credits for these erroneous charges, but they never materialize. On top of that, promised promotions fail to appear on my bills, and the service quality of Xfinity Mobile, which I was pressured into signing up for, has been unreliable with frequent connection issues.

Adding to my frustrations, Xfinity continues to enroll me in Auto Pay against my wishes. Despite my repeated attempts to disable it through their website, the next month rolls around, and they deduct more than double the agreed-upon amount from my account without any authorization or notification. This is not only unethical but also a severe breach of trust.

I have spent countless hours on the phone with Xfinity support, enduring empty promises and being misled repeatedly. It seems that no matter what evidence I provide, including screenshots and recordings of conversations, nothing changes. Recently, in desperation to stabilize my bill, I reluctantly signed a contract for a promotional price, only to find that even that agreement has not been honored.

I am at my wit's end. I implore anyone from Xfinity who sees this to reach out and help resolve these issues promptly. I simply want what is fair: to be billed correctly for services I have actually used and to have my requests honored regarding Auto Pay. This situation has caused undue stress and financial strain, and I sincerely hope for a swift and fair resolution.

Please, Xfinity, hear my plea and assist me in putting an end to these unauthorized charges and the recurring nightmare of incorrect billing practices.

Sincerely,
A desperate customer