URGENT HAZARD REPORT – IMMEDIATE ATTENTION REQUIRED -Hazardous or Dangerous Wires Down on the road

user_fi2fjb thank you for taking the time to reach out to us via Xfinity Community Forums to inform us about this downed wire in the middle of the road. This is certainly the type of concern we want to ensure is addressed as quickly as possible for the safety of everyone nearby. 

In order to get this addressed as quickly as possible, I would like to gather some additional information/insight from you privately. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.