Urgent — Gas Line Concern After Unannounced Cable Install

Hi,

I need to flag a few issues with the recent cable installation at my property.

First, a crew showed up unannounced and dug a trench without any prior notice. The trench crosses directly over my propane line, and I'm concerned the gas line may have been damaged during the dig. I need someone to confirm that 811 was called, utilities were properly marked, and to arrange an inspection of the propane line to make sure it wasn't compromised.

Second, when I called customer service to report this, the rep did not understand the issue — kept treating it as a general service problem — and refused multiple requests to escalate to a floor manager or supervisor. That's not an acceptable response to a potential gas leak concern.

Please can i request supervisor to look into this matter at the earliest and let advise how and when the line inspection will happen at no cost to me.

Thanks