Urgent: Extreme Dissatisfaction with Xfinity Internet Service

Dear Comcast Xfinity Customer Service,

I am writing to express my extreme dissatisfaction and frustration with the consistently unreliable internet service I have experienced recently. As someone who works and runs a business exclusively from home from a desktop computer, a stable and dependable internet connection is not just a convenience but a critical necessity for me to fulfill work obligations promptly.

Over the past seven days, my internet has been down for a total of over 20 hours, resulting in significant financial losses. The unreliability of your service has caused me to miss crucial deadlines for projects, which has already cost me hundreds, if not thousands of dollars. From your given outage map, the outages only seem to affect my address and only a few others in the area. This situation is completely unacceptable. 

I demand immediate action to resolve this issue and prevent future disruptions. Furthermore, I expect some type of compensation for the financial losses and inconvenience caused by your unreliable service. I insist on a full refund for at least one month of service to reflect the inadequate level of service I have received. 

If this matter is not promptly addressed to my satisfaction, I will have no choice but to terminate my services with Xfinity and seek a reliable provider elsewhere. Moreover, I will not hesitate to discourage everyone in my personal and professional network from using Xfinity services.

I urge you to take this matter seriously and provide me with a detailed plan of action to rectify the reliability issues with my internet service. I have been an Xfinity customer for 10 years now, and I am becoming fed up with dealing with these unexpected disruptions and lack of satisfactory resolution. 

I expect to hear from you at your earliest convenience regarding the steps you will take to resolve this situation.