3 Messages
URGENT EXECUTIVE ESCALATION: Weeks of Service Failure, Inadequate Credit, Unprofessional Conduct, and Active Security Breach
This post is a formal escalation regarding chronic issues that have persisted despite a recent technician visit and multiple failed support chats. This requires immediate intervention from an Executive Escalation or Corporate Response Team.
1. Service Failure and Inadequate Compensation
Duration: Service was chronically unstable (frequent disconnections/slow speeds) from [July 2025] until a successful technician visit on [Oct 20th 2025].
Rejection: The proposed $20 service credit is wholly insufficient for weeks of documented service failure. I demand a managerial review and proposal of a proportional, fair credit.
2. Complaint Regarding Unprofessional Conduct
During a recent chat interaction (Agent Bhawana, October 20th 2025), the agent wrote "poor customwr" before correcting it. This conduct is unacceptable and must be addressed by management.
3. URGENT: Active Security Breach
During the most recent chat, I began receiving multiple unsolicited One-Time Passwords (OTPs) to my phone. This indicates repeated, unauthorized attempts to access or compromise my account security. This is a critical failure that requires immediate investigation.
REQUIRED ACTION:
I expect a formal response with a commitment to:
Provide the final, revised compensation amount.
Detail the immediate steps being taken to stop the unauthorized OTP generation and secure my account.
Acknowledge and address the conduct complaint.
EG
Expert
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114.1K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.1K Messages
3 hours ago
Hello, @user_9pa0du. Thank you for taking the time to create a post listing your concerns. I'm sorry to hear about the trouble you've had getting each item addressed, and I want to assure you that we are the right team to help! While we have access to various escalation processes when necessary, our team can actually often resolve things directly, and it would be my pleasure to take a closer look at things with you. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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