Urgent Executive Escalation – Repeated Disconnection of Two Established Xfinity Accounts

We need immediate assistance from Comcast’s Executive Customer Relations or regional serviceability team.

For years, Comcast has provided two independent internet services to two separate buildings on our Vermont property. Each has a dedicated physical cable line from the road, its own modem, and its own independently billed account.

Comcast itself created the service-address designation [Edited: "Personal Information"] to distinguish the barn from our house at [Edited: "Personal Information"].

Over the past month, Comcast has disconnected our house service, which was subsequently restored after we called. We have now discovered that the barn service has also been disconnected.

My husband has spent considerable time attempting to resolve this through customer service, only to be transferred repeatedly between representatives who offer conflicting information and cannot provide a permanent solution.

We need a single senior representative to take ownership of this case and coordinate with the technical teams responsible for service-address validation and account provisioning.

Please contact us directly, restore the disconnected service, preserve both accounts, and identify a permanent solution.

We are simultaneously escalating this matter to the Vermont Department of Public Service.

Please provide a case number, the name of the person responsible, and a direct way to follow up without repeating the entire history to another representative.

Comcast account numbers 

Main house ([Edited: "Personal Information"]): [Edited: "Personal Information"]

2nd building ([Edited: "Personal Information"]) Barn (now turned off) [Edited: "Personal Information"]