Visitor
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1 Message
Urgent Escalation: Xfinity Mobile Activation Failed After Mint Port
I need help escalating an unresolved Xfinity Mobile activation issue.
Before I ported my number from Mint Mobile, an Xfinity representative confirmed that my device was compatible and told me I could proceed. Based on that confirmation, I ported my number to Xfinity.
Since then, I have contacted Xfinity approximately 8-9 times, with several calls lasting 1-3 hours. I have tried eSIM activation, multiple QR codes, visited an Xfinity store, received a physical SIM, and spent additional hours troubleshooting, but the service is still not working.
I have also repeatedly asked that notes be added to my account so I would not have to explain the entire issue again each time.
I am requesting escalation to an advanced Xfinity Mobile activation/provisioning team or Executive Customer Relations. I would also like confirmation that my one-year free mobile promotion will remain protected while this issue is being resolved.
Please contact me through private/direct messaging so I can securely provide my account information and any additional details needed.
XfinityThomasC
Official Employee
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3.7K Messages
6 hours ago
Hello, @user_u3cv2m Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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