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mdumar369
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09/13/2026 2:30 AM

Urgent Escalation Request – Internet Installation Delayed 4 Days After Moving

Hi Xfinity Support,

I recently moved to a new apartment, and both my wife and I work from home. Unfortunately, we’ve been told that the earliest technician appointment is four days away, which is very difficult for us since we depend on internet for work.

Could someone please help escalate this and check if there is any earlier appointment or cancellation available? We’re flexible with the timing and would really appreciate any help getting this resolved sooner.

Thank you!

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1 hour ago

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XfinityBenjaminM

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1 hour ago

 

mdumar369 Hello! Thank you for reaching out to us here on our Community Forum. We're happy to check your appointment and see if anything has opened up. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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