URGENT: Escalation – Lost/Stolen Phone & Failure to Resolve

Hello,

I am formally escalating an unresolved issue regarding a phone I ordered through Xfinity on March 4, 2026. The device was never delivered, and the situation has not been resolved despite multiple attempts in-store and through customer service.

The FedEx driver falsely marked the package as undelivered and removed delivery proof. This raises serious concerns of theft or mishandling.

It has been over 10 days without a resolution. I have visited Xfinity stores multiple times and filed a claim, yet no replacement or clear solution has been provided.

At this point, I am requesting immediate action:
– Replacement of the device OR full cancellation without penalty
– Account credit for the inconvenience

I have also filed (or will be filing) complaints with the FCC and Maryland Attorney General if this is not resolved immediately.

Please contact me within 24–48 hours with a resolution.

Thank you, 

Shaeiy & Kevin