Urgent: Equipment Already Returned, But Service Still Active

I’ve already returned all of my Wi-Fi service equipment back in the offline store, the staff in store tell me that I just need to cancel my plan online but like I can’t find anywhere to cancel my plan. Can you help me to stop the service?

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XfinityBenjaminM

Official Employee

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3K Messages

11 hours ago

user_8pomvx Hello! Thank you for reaching out. We'll be happy to take a look at your account and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_8pomvx

Urgent: Equipment Already Returned, But Service Still Active

XfinityBenjaminM

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