Visitor
•
1 Message
URGENT DOWNED LINE / NO SERVICE:
My Xfinity service line physically detached from the utility pole this morning. It is still attached to my house and is lying across my driveway, blocking my vehicle. My internet went out at the exact time the line fell. The outage map shows no area outage because this is isolated to my home. I work from home and cannot leave because the line is blocking my car. I already submitted the downed-line report but have received no ETA. I need a technician/line crew dispatched and need an ETA.
XfinityBillie
Official Employee
•
4.5K Messages
3 days ago
@user_j0qwnw Thank you for taking the time to reach out to us here on our Xfinity Forums. When your services aren't working due to a downed line or damaged cable we definitely need to get a technician out ASAP to get your services back up and running. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0