URGENT: Downed Line, 3 Days of No-Shows, No Service Since Friday, Home Security Affected

I have been without internet and cable since Friday afternoon, September 4, after Xfinity’s aerial line to my home came down. The issue was reported as a safety hazard.

For three consecutive days, I have been told the repair would be handled, and no technician has arrived. Each day the job simply gets moved to the next day. I have also received conflicting information from customer service about the appointments.

I pay approximately $330 per month for Xfinity service, and the outage is also affecting my home security cameras and alarm system.

After three days of no-shows and no service, I am asking that this be escalated to a local field supervisor and that I be given a realistic repair date rather than another appointment that simply rolls over to the next day.