Visitor
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1 Message
URGENT: Downed Comcast line attached to power line and hanging over public land
There is a downed telecommunications line from a utility pole that someone has improperly attached to my roof and then tied to a PG&E power line.
The loose end is hanging over public parkland and poses a safety hazard.
This is NOT a service issue — it is an outside plant safety hazard.
I need a hazard ticket opened for line removal, not a technician appointment.
Location: 10700 Fallbrook Way (cross street: Malcolm), Oakland CA 94605
XfinityMatthew
Official Employee
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1.5K Messages
16 hours ago
Hello @user_0ky5l6 We can certainly help you get this line issue escalated for you. How we get this escalated and resolved is determined by whether you are a customer or not currently. Do you currently use us as your provider at this location?
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