Urgent Complaint Regarding Service Issues, Disconnections, and Unexpected Charges

Hello,

I am writing to formally file a complaint regarding my recent experience with Xfinity, which has been extremely frustrating and unacceptable.

Over the past day, I have experienced repeated service issues with my WiFi, which I rely on to work from home and maintain my income. On top of that, I spent over two hours on the phone trying to get assistance, only to be repeatedly disconnected or hung up on. When I attempted to use the virtual chat agents, those sessions were also disconnected multiple times before any resolution could be reached.

In addition to the service issues, I was never informed of a $100 technician fee beforehand. Your own system indicated that a technician is required, yet I am now being told I may be responsible for that charge. I do not agree to pay for a service that appears to be necessary due to an issue on Xfinity’s end, especially without prior disclosure.

At this point, I am beyond upset with how this situation has been handled. The lack of communication, repeated disconnections, and ongoing service interruptions have made it incredibly difficult for me to do my job and manage my responsibilities.

I am requesting immediate action to:

• Waive any technician fees associated with this issue

• Resolve my service problems as soon as possible

• Provide clear communication moving forward

I expect a prompt response and a full resolution. If this matter is not addressed quickly and fairly, I will be forced to cancel my service and explore other providers.

Thank you for your attention to this matter. I look forward to hearing back as soon as possible.