URGENT: CANCEL MY SERVICE. I’m traveling for a year internationally and can’t call

Hi,

I need to urgently cancel my Xfinity service. I’ve tried canceling before leaving but with the sudden departure was not able to do it. The online assistant is not helpful and my friend went to return the box and they told him he couldn’t unless I deactivated it. There is no option to do this on the box. What option can there be?

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XfinityKassie

Official Employee

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2.7K Messages

1 hour ago

user_rl6nl2 Good day, and welcome to Xfinity Forums! I hope you have a safe year traveling! I'd be happy to help you with transitioning your account. While we hate to lose you as a customer, we want to help in making this a smooth transition. Please send us a Direct Message with your name and service address.

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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Customer Service

user_rl6nl2

URGENT: CANCEL MY SERVICE. I’m traveling for a year internationally and can’t call

XfinityKassie

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