Visitor
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3 Messages
Upstream registration failure after area maintenance — two units same building
After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a different modem, has the identical failure at the same time. This looks like an upstream plant fault on shared wiring, not household equipment. Requesting a network/line maintenance escalation rather than a premise tech.
EG
Expert
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118.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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837 Messages
2 hours ago
I completely understand the importance of having your services running smoothly and will do all I can to begin the process of correction. To begin, would you mind sending me your name and the address to your account in a Direct message?
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EG
Expert
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118.8K Messages
1 hour ago
@user_pdsbco
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner.
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
[Permission from and credit given to BruceW].
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