Visitor
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1 Message
UPSALE or Distraction Tatic?
Spoke to CHIRK who told me that he can save me money on my bill. After discussing the charges, as that was my initial concern. I had to bring his attention back to that. After that was resolved, I went back to ask about the money he would save me on my cable bill. His response was to upsell me on a cell phone. I do have pictures from the conversation where he told me he can lower my cable bill. And then I also have pictures of the conversation where he states that he couldn’t save me a money on my cable bill, but he can sell me something else. I explained to him, I didn’t feel comfortable purchasing any more products just because they could not get my billing correct with my cable.
XfinityMarcus
Official Employee
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2.1K Messages
1 hour ago
user_1lwk9r thank you for using the Xfinity Community Forums page to reach out. I am happy to step in and take a second look at your account to go over the offers available to you. Can you send over a direct message with your full name and complete service address for me?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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