Visitor
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2 Messages
Ups return label
I need label. I can't do it in my account. I cant select equipment to return. Help
Visitor
•
2 Messages
I need label. I can't do it in my account. I cant select equipment to return. Help
XfinityBradM
Official Employee
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703 Messages
2 years ago
Hello there, @user_f70c3c! You can find all of our free equipment return options in our article here. Are you getting a specific error when attempting to select the equipment you want to return? What are you trying to return?
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XfinityBradM
Official Employee
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703 Messages
2 years ago
If the devices you're attempting to return are active in our billing system, they would not show up as an option as they are currently in use. Let's take a closer look at your account so we can provide you with some details from our end as to what the issue may be. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_9d4e37
Visitor
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1 Message
2 years ago
tv box, was told to update equipment
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