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Friday, February 13th, 2026 6:11 PM

UPS package says delivered but i have not received anything yet.

I was expecting some xfinity equipment and I was keeping track of the tracking number, it said delivered when it was not. It said it was placed in the front door but there was nothing there. It was suppose to be some security cameras. 

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Official Employee

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3K Messages

3 hours ago

user_78rl1u, Hi there! Thanks for taking the time out of your Friday to reach out. I would have the same concern with this delivery issue if I were in your shoes, especially with something as important as your security cameras. I know how frustrating it can be when the tracking shows “delivered” but the package is nowhere to be found. You've reached the right place. Over social media, we are a team of experts who are dedicated to resolving delivery concerns over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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