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user_91557a
1st Topic

Visitor

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3 Messages

Thursday, March 30th, 2023 4:08 PM

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UPS Lost Package

UPS confirmed that they lost my Xfi Pod want to know if I can have a new one reissued?

Question

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Updated 

2 years ago

74

1

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CCKorie

Problem Solver

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1.1K Messages

2 years ago

Hi there! I am sorry to hear UPS lost your package. I can imagine how frustrating that is. Did you file a missing package claim with them yet? 

4

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user_91557a

Visitor

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3 Messages

@XfinityKorie​ I did they just called me today to confirm it was lost

2 years ago

0

CCDevinC

Contributor

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473 Messages

Got it! Do you know if they had you file a claim or get a claim number?

I no longer work for Comcast. 

2 years ago

0

user_91557a

Visitor

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3 Messages

They told me they filed a claim with the shipper, and gave no further details. Tracking number is as follows [Edited: personal information]

(edited)

2 years ago

0

CCKorie

Problem Solver

 • 

1.1K Messages

Please go ahead and send us a DM with your name and address, and we would be happy to look more into this for you. 

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

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