Visitor
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1 Message
UPS lost my modem
Hello! I started an account with xfinity wifi and when I tried to track my package I was told that it had been delivered. It was not delivered and I even complained to UPS but haven’t heard back. I don’t see anyway I can reorder a modem would I get some help with this? Thank you in advance
EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCYvonne
Contributor
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340 Messages
2 years ago
Hello @user_bf2427 I can absolutely help you with ordering a new modem. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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