UPS failed to deliver modem and sent it back to xfinity headquarters

user_frnlir Thanks for reaching out! I'm sorry to hear the delivery of the Xfinity Gateway did not go as planned. We can help ensure another delivery is setup for you. Please send us a direct message. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it