1 Message
Upload Speeds
I need faster upload speeds. Per OOKLA Speed test, I get about 11 mbps. I constantly get dropped out of video calls at work. I just updated to the xfinity xfi gateway and my speeds actually got slower. Is there a higher speed solution in my area (preferably synchronous speeds)?
EG
Expert
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110.3K Messages
1 year ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRyanE
Official Employee
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1.1K Messages
1 year ago
Hello @jbrewer_austin, thanks for refacing out for help with your plan and speeds. Our team will be glad to take a look at your account and the options available for changing your upload speed. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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