Upload speeds capped well below 2 Gbps symmetrical plan – request upstream profile confirmation

Hello Comcast/Xfinity Support,

I’m on the Xfinity 2 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.8–2.3 Gbps), but my upload speeds rarely exceed ~200–250 Mbps, regardless of time of day.

I’ve ruled out local equipment and configuration issues and am seeing what appears to be a hard upstream ceiling rather than congestion or instability.

Could you please help confirm the following on my account:

1. What upstream service profile am I currently provisioned on?
2. Is my node fully upgraded for mid-split or high-split, which is required for true multi-gig upload speeds?
3. Can you confirm the CMTS configuration and whether higher upstream tiers are available in my area?
4. Is my modem fully provisioned for symmetrical multi-gig service on your network?

For reference:

• Downloads are consistently 1.8–2.3 Gbps
• Uploads consistently plateau around 200–250 Mbps
• The behavior is consistent across multiple tests and times of day
• I recently had a tech site visit, where it was confirmed no MOCA filters are in-line

If additional testing or information is needed from my side, I’m happy to provide it. I’d appreciate confirmation on whether this is a provisioning or infrastructure limitation versus something account-specific that can be corrected.

Thank you for your help.