upload speed

@EG​

Here's an example

Hello @user_3jqeu1 We do offer 300mbp/s upload with the 2 gig service in some areas. This is not guaranteed to be available in every location. The broadband labels you posted would be accurate to your specific location. 

The address I used to pull up the 250 upload speed used to show over 300 up. Every next gen address I know of showed over 300 and now those same locations dropped to 250.

I cannot speak to what you are seeing on your end, but the broadcast labels are accurate to what is available currently, and we will always allow for amount that the local network can handle.

I live at a location that used to offer over 300 upload and have speed tests proving I was getting those speeds. Now the broadband facts sheet changed for my address and so has the upload speed. I would like to know the reason for the official decrease in service. Xfinity goes out of their way to notify their customers when their speeds are officially increased by 50Mbps free of charge, but when they officially decrease, we have to read the fine print in the broadband facts to find the truth out.