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user_0svixy
1st Topic

2 Messages

Thursday, May 30th, 2024 5:26 PM

Closed

Upload speed slower than advertised

Xfinity claimed that my upload speed increased from 10 Mbps to 20 Mbps, but speed test still shows my upload at 10 Mbps or less. I've already restarted my modem and router but the speed hasn't increased.

Question

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Updated 

1 year ago

59

2

0

Accepted Solution

XfinityMartyR

Official Employee

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2.1K Messages

1 year ago

 

user_0svixy Thanks again for reaching out! After working together in direct message, I'm glad you were able to determine a network configuration change on your personal network solved the upload speed issue. Take care! 

 

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XfinityWilliam

Official Employee

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1.3K Messages

1 year ago

Hello user_0svixy. Please make sure you have a new modem that is compatible with those speeds. If you rent an Xfinity modem, you are already compatible. Here is a link for compatible modems https://www.xfinity.com/support/articles/list-of-approved-cable-modems.

 

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user_0svixy

2 Messages

I am using an Xfinity provided XB6 modem.

1 year ago

0

XfinityWilliam

Official Employee

 • 

1.3K Messages

Thanks for letting us know user_0svixy. Let's take a closer look and see what is going on. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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1 year ago

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