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Sterkel18
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2 Messages

Monday, June 17th, 2024 5:38 PM

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Upload Speed on the Gigabit plan

So when I first signed onto Xfinity I could have swore my upload speed was 100Mbps. I bought the plan that 1000/100. Ever since I moved I notice my plan was set to 20Mbps upload speed. I have the xFi gateway XB8 modem and read you need the the Xfinity complete. Pretty sure I have that since I got the equipment from Xfinity. Am I correct that my upload speed changed. If so how do I get my upload speed back up to 100Mbps? 

Question

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Updated 

10 months ago

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XfinityGabriel

Official Employee

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2.2K Messages

10 months ago

 

Sterkel18, Hi there! Thanks for taking the time out of your Monday to visit our forums page for help with seeing about your upload speed. I just upgraded my speed myself and would be wondering the same thing if my speed was slower than what I signed up for. We are the right place to go for help. When you first signed up, did you sign up for the faster upload speed at a different address?

 

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