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Upload Speed Not getting anywhere near what I am paying for why?
My current plan I am paying for is "Download speeds: up to 1000 Mbps / Upload speeds: up to 20 Mbps" but when I search for the same plan it states the plan should be up to 169.92 Mbps. I want the upload speed that is currently stated of up to 169.92 Mbps on my plan without having to upgrade to a higher download plan. Am I not eligible for the higher upload speed of up to 169.92 Mbps because I use my own modem and router? Is there a way to get the advertised upload speed of 169.92 Mbps for my current plan? Seems to me that if I am not eligible for that higher upload speed then why I am paying for the same rate as others? I believe I should be getting some sort of a credit/refund for my internet until that is available in my area?
I am using one of the approved modems, Arris S33 and have done all the troubleshooting steps and discussed it with tech support but they said they would escalate to their tech team to see what can be done but no ETA for when or if I will ever get that upload speed that is shown in the xfinity website. Just doesn't seem fair to me Any suggestions or help please? Thank you community.
BruceW
Gold Problem Solver
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26.3K Messages
3 months ago
Realize that although Comcast calls some devices "Compatible" and some "Recommended", for all but a few devices those designations only mean "compatible/recommended for use with their Internet service", and not necessarily approved for the upload speeds introduced in 2023.
The S33 is not compatible with those speeds. Only a few retail devices are. See the "Next Gen" list at the top of the "All Compatible Devices" PDF linked near the bottom of https://www.xfinity.com/support/devices (at the moment that link points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time).
For faster upload you need one of Comcast's newer rental gateways (XB6, XB7, XB8) or one of the few retail devices shown in the "Next Gen Speed Tier" group at the top of the "All Compatible Devices" PDF:
Comcast/Xfinity could make all of this much simpler and clearer, but they have chosen not to do so.
ETA: For additional requirements see https://forums.xfinity.com/conversations/customer-service/upload-speeds/677b01a7121aae71d76926bf?commentId=677b05b23423b47b4071a8d0&replyId=677bd66e7699a97c89069e62
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