Regular Visitor
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6 Messages
Upload speed for 200 but only get 40 max.
I pay for 1200 / 200 speeds. I use an Arris s33 modem that is more than capable of handling those speeds. Why am I not getting what I paid for?
Regular Visitor
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6 Messages
I pay for 1200 / 200 speeds. I use an Arris s33 modem that is more than capable of handling those speeds. Why am I not getting what I paid for?
XfinityAmandaB
Official Employee
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1.4K Messages
4 months ago
(edited)
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BruceW
Gold Problem Solver
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25.9K Messages
4 months ago
The S33 is not approved for the new higher upload speeds. See:
And especially see the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.05.17%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time).
Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service", and not necessarily approved for the new upload speeds.
You need one of Comcast's newer rental gateways (XB6, XB7, XB8) or one of the few retail devices shown in the "Next Gen Speed Tier" group with an upload speed rating in the "All Compatible Devices" PDF. Also see the Reddit link, which lists the approved devices as well as other requirements for faster upload speeds. Comcast could make all of this much clearer, but they have chosen not to do so.
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