3 Messages
Upload speed dropping insanely low, consistent the past week each night.
Upload speed dropping insanely low, consistent the past week each night.
Download speed also low.
During the day priot to 5PM Eastern upload speed is stable around 20-22
After 5PM upload speed drops making it consistently unusable.
Reset modem/router
Ran diagnostice checks
Switched out all cables
No issue during the day, not a hardware issue.
XfinityMartyR
Official Employee
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2.1K Messages
3 months ago
Thanks for reaching out, Nelianel! Have you tried any of the troubleshooting steps outlined in the following post using the Xfinity app? Xfinity Internet and WiFi connection troubleshooting
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BruceW
Gold Problem Solver
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26.4K Messages
3 months ago
To send the requested information in a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon top-right or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. Go ahead and select it. But if a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. If that happens, go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
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