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user_d2d4bb
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Sunday, October 6th, 2024 7:46 PM

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Upload speed decreased from 100 Mbps to 40 Mbps after upgraded to Gigabit extra 1200 Mbps plan

Hi Xfinity team,

I had Gigabit 1000 Mbps plan and XB8, the upload speed was 100 Mbps. I just upgraded to Gigabit extra 1200 Mbps, now the upload speed gets reduced to 40 Mbps. I restarted the XB8, but it didn't help, I don't understand why the Gigabit Extra's upload speed is only 40% of the Gigabit plans. Could someone please advise? Thanks a lot!

Question

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Updated 

7 months ago

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EG

Expert

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110K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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2.1K Messages

7 months ago

 

user_d2d4bb Thanks for posting on our Community Forums. I'm sorry to hear about the upload speed concern. We'd be happy to check what's going on. To start, I'd like to ask some clarifying questions. Are you getting these results over Wi-Fi or Ethernet? Is it happening on all of your devices? 

 

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user_d2d4bb

Visitor

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5 Messages

I am getting the result over 6 GHz wifi, same reduced speed on Ethernet. Yes it is happening on all of devices.

7 months ago

0

XfinityDilary

Official Employee

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2.1K Messages

 

user_d2d4bb Thanks for sharing! Are you using a separate router along with our XB8 modem? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_d2d4bb

Visitor

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5 Messages

nope, I am only using the Xfi complete XB8 modem. Before upgrading to the Gigabit extra 1.2 Gb, I always got 100 Mbps upload speed.

(edited)

7 months ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

 

user_d2d4bb Thanks for the additional information. It helps. Let's take a look on our end to make sure the device is provisioned correctly. Could you please send our team a Direct Message with your name and service address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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