Visitor
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2 Messages
Upload speed capped at 40mbps after next-gen upgrade
Following the instructions here to fix my upload speed capped at 40mbps after upgrading to a coda56 modem. https://forums.xfinity.com/conversations/customer-service/upload-speed-capped-at-40mbps-after-nextgen-upgrade/68402a2a5cfcb01f84c7ee5c
I want to send a DM to xfinity support, but have to make a public post first, so here it is.
XfinityQuemekia
Official Employee
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1.4K Messages
3 days ago
Please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
@user_i6hxnl I would be more than happy to take a closer look at your account to verify if your location has already been upgraded to our Next-Generation Xfinity network for those faster upload speeds.
To continue, please meet me back in direct messages with your full name and service address.
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XfinityQuemekia
Official Employee
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1.4K Messages
5 hours ago
Thanks again for reaching out, I'm glad to know you're receiving the correct speed after correcting your equipment. If you need anything new down the road, create a new post we'll be happy to step in. Have a wonderful rest of your day @user_i6hxnl.
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