New Poster
•
4 Messages
Upload of 1 gig plan is way slower than offered 35Mbps why?
Hi, so I had the plan right before the gig speed plan and my upload was 25Mbps, I do the switch-a-roo and I get 23-24 Mbps upload speed and never reaching 25Mbps, and I'm curious as to why. Why is my speeds so slow compared to 35Mpbs. I know it's trivial but 1Mbps slower than what I had, and 11Mbps slower on the upload is a big deal considering I payed a higher price for a faster speed plan. My modem is a docsis 3.1, 1 gb rated modem and router. I use hardwired, but I have tested the wifi and it's the exact same on the upload. The not so techs from xfinity seems to know nothing except restarting your modem/router and keep offering me deals out of the blue while calling about "THIS ISSUE" when calling on the phone and live chat. "ex: Hello Sir I have a problem with speeds, "Sir" Hi did anyone mention to you that you can save an extra 20 dollars by porting over your mobile phones" "Me: Umm You didn't even answer the question as why I called you.""Can anyone tell me what I can do if anything and what to expect or mention to the people you call for help. Thanks to all.
EG
Expert
•
110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCKrista
Retired Employee
•
1.5K Messages
2 years ago
Hello @LibidinousPsyche thank you for taking the time to reach out on social media. I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
1
0
user_b259e3
Visitor
•
22 Messages
2 years ago
40mpbs is the limit unless you were lied to by support and told it was 100mpbs, then it is still 40mpbs.
1
0