Visitor
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1 Message
Upgrading to Internet Essentials Plus
Hello, I already have Internet Essentials and just wanted to upgrade to Internet Essentials Plus. Would someone be able to help? The app wasn’t showing me the option. Id prefer to do it online if possible.. it’s just really hard going in to a store or finding time to call while managing three little kids. Xfinity assistant bot kept putting me into an endless loop
XfinityAlfonso
Official Employee
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2.8K Messages
11 hours ago
Hello jennd0e, and thanks so much for taking time out of your busy day to reach us here on our Xfinity Forums! An agent will need to assist you in upgrading to Internet Essentials Plus, and we're happy to help using our 1-1 Direct Messaging service.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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XfinityJeffB
Official Employee
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571 Messages
6 hours ago
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!
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