Upgrading the modem

I have been an internet customer since March of 2021 and still have the same modem, XB7-CM. We have noticed slower speeds and [Edited: Language] wireless connection to devices.

I am trying to figure out how I can go about upgrading to the latest version of your modem.

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XfinityKassie

Official Employee

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2.4K Messages

2 months ago

user_hy0sol Hello there, and thank you for reaching out to our Xfinity Forums Team. I'm delighted to get you in the right direction. The quickest way to swap to a new modem is through our Xfinity Service Center, https://www.xfinity.com/support/store-selector/. If you prefer to have one shipped to you, I can help out there.

We would also want to check your signals to be sure there isn't an underlying issue that could be causing your slower speeds. Please send a Direct Message with your name, and service address to get started!

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

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user_hy0sol

Upgrading the modem

XfinityKassie

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