Visitor
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1 Message
Upgrading from XB6 to XB7
Hello. I've recently updated my current plan from 600mbps to 1.2gpbs. When I was signing up for the plan online, it denoted that I'd need to return my current XB6 equipment in exchange for a new modem. However, the website gave me an error that needed to be resolved with support. I worked with online support to get my plan started but they stated that I didn't need any equipment change. I've been testing speeds on my local wireless devices as well as reviewing user feedback, and I believe I'd need to switch my XB6 to XB7 in order to fully utilize the upgraded speed.
Can you kindly confirm this and point me to how I can exchange to an XB7 to fully utilize my new plan? Can you also confirm if there are any costs associated with exchanging? I currently rent the XB6 at no cost.
EG
Expert
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115.4K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.3K Messages
17 hours ago
Here are the detailed steps to direct message us:
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• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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