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mkd1977
Expressive Exchange
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1st Like

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32 Messages

Friday, August 2nd, 2024 2:45 PM

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Upgrading Cable Plan to Ultimate

I went online yesterday and tried to upgrade from the 'Popular' to the 'Ultimate' plan for my cable package.  Normally, in my years of experience these changes are seamless and take effect quickly after placing the order.  However, the change has not taken place and when I look at my account it says 'There's an order being processed.'  Do you know how long it should take this change to go through?  Thanks for your help.

Question

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Updated 

9 months ago

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mkd1977

Contributor

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32 Messages

9 months ago

Is there a moderator on this forum who can take a Quick Look at my account and tell me if they see anything holding up the order?  I really appreciate the assistance. 

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mkd1977

Contributor

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32 Messages

I meant  @Xfinity Support not a site moderator. I would just like to be able to watch the Braves again now that Bally’s channels have been restored. Thanks! 

9 months ago

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XfinityAngie

Official Employee

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1.8K Messages

 

mkd1977, Thank you for reaching out to Xfinity Support. I would be happy to take a look at your account and make sure things are set up correctly. I love that Bally Sports are back and you get to watch your MLB team again. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

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mkd1977

Contributor

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32 Messages

Thank you - I just sent a message as instructed. 

9 months ago

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mkd1977

Contributor

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32 Messages

Thanks again for your assistance resolving my issue Angie!  

9 months ago

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XfinityRichard

Official Employee

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1.8K Messages

9 months ago

It was a pleasure, @mkd1977 working with you in private today and getting you taken care of. Please don't hesitate to reach back out if you ever have any further questions or concerns, we'll always be here for you.-Richard

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