2 Messages
Upgrades are broken
They came to do the network enhancement/ upgrade in my neighborhood. They took 65 houses offline in my neighborhood for 2 days. Then the techs left and said everything is good, but it was not..none of us had internet. None of us could report the outage. The fastest we could get an appointment for 1 of us was the next day. We still don't know what to do or how to get online, and most of us work from home!
We dint know what to do or how to even report an outage. Calling goes nowhere and the chats are useless.
XfinityAmira
Official Employee
•
4.8K Messages
2 years ago
Hello user_idwkqz, thanks for taking the time to reach out on our Xfinity Forums. We value you being a customer with us, and my team is here to help. I certainly know the importance of having your service up and running, so we definitely want to further look into this for you. Please note that you can check for service interruptions using the Xfinity app on your mobile phone. Just open the Xfinity app and service interruption information appears. You can also visit the Status Center, log in to your account, and check service interruptions in your area.
In the meantime, we would be more than happy to further look into this on our end as well. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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