Visitor
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1 Message
Upgraded
Good afternoon just received a message saying I upgraded my services. I did not upgraded anything. How is that. Please explain
Visitor
•
1 Message
Good afternoon just received a message saying I upgraded my services. I did not upgraded anything. How is that. Please explain
EG
Expert
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119.3K Messages
2 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.8K Messages
2 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
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